FREQUENTLY ASKED QUESTIONS
Certified And Trained, We Are Here To Help
QUESTION: Why should I rent a dish machine or an ice machine rather than purchase one?
ANSWER: No upfront capital cost to you. Rental machines include preventative maintenance services performed at regular intervals to help ensure efficient operation and no down time.
QUESTION: My refrigeration is not cooling? What should I check prior to placing a service call?
ANSWER: Check to see if your condenser coils are dirty or blocked. These must be clean and have unrestricted airflow.
QUESTION: My HVAC is not cooling/heating. What should I check prior to placing a service call?
ANSWER: Check your thermostat. Cooling should never be set below 70 degrees.
QUESTION: My ice machine is not producing ice. What should I check prior to placing a service call?
ANSWER: Check the incoming water pressure when the unit is filling with water. This must be above 10PSI. Check to ensure the water has not been turned off. Check to ensure there has not been an interruption in electrical power.
QUESTION: My walk in cooler temperature is too high. What should I check prior to placing a service call?
ANSWER: Is there ice build up on the back of the evaporator? If ice, has the door been left open for an extended period, such as delivery? If ice, then turn off the fans and allow the ice to defrost then restart the unit and see what happens.
QUESTION: My unit will not come on. What do I do?
ANSWER: Always check breakers first. If the unit is a standard 120V cord and plug, try another receptacle. Don’t forget to check the GFCI receptacle.
QUESTION: I want to open a restaurant – what is the FIRST step?
ANSWER: Develop a simple, concise menu that you can excel at preparing.
QUESTION: Can EPLUS TFS help with the Health Department Application and/or dealing with their requirements?
ANSWER: We can act as your liaison in negotiating with the Health Department to protect YOUR interests.
QUESTION: My icemaker is not producing ice – what is the FIRST thing to check?
ANSWER: Make sure you have adequate Electrical Power to the machine. If you do, then confirm you have adequate water flow. Check you Filtration System (if you don’t have one, you are taking REAL chances!) for blockage by testing the water flow BEFORE the filter.
QUESTION: Is my microwave worth repairing?
ANSWER: Many units carry as much as 3 years warranty. If not, our experienced staff can GUIDE you with pricing options, from analysis of repairing your existing microwave to potential replacement costs.
QUESTION: Should I buy Gas or Electric equipment?
ANSWER: That is based on a number of factors including your local utility rates, hours of usage, cooking capacity requirements, etc. Feel free to call one of our experienced consultants to help GUIDE you to a solution.
QUESTION: What is the average service life of Commercial and Residential HVAC equipment?
ANSWER: 12 to 15 years Commercial, 15-17 years Residential when properly serviced.
QUESTION: Should I replace my aging HVAC that uses Rerigerant R-22?
ANSWER: No, providing repair costs do not exceed ROI.
QUESTION: Why are contractors desiring to change older HVAC using R-22 to new R410A Units?
ANSWER: EPA regulations are phasing out the manufacture of R22 refrigerants thus, costs have skyrocketed.
QUESTION: What are the advantages of having a Preventative Maintenance program?
ANSWER: PM programs allow provide for reduced operating cost and early detection of worn and failing parts.
QUESTION: Should I use OEM replacement parts on my equipment?
ANSWER: Yes, this is the preferred method which preserves equipment warranty and ensure operations are within manufactures recommendations.